Most helpful customer reviews 441 of 458 people found the following review helpful. Items in my home that are currently under warranty with Square Trade; Breville Juice and Blend, 2 flat screens, 1 laptop, Kitchenaid stand mixer and a bunch of smaller ticket items. I have had one occasion to contact Square Trade for an item under warranty and received excellent customer service throughout speaking with a real person without having to hang around on hold for an hour or more. I would hate to think that anyone would hesitate to purchase a warranty through Square Trade based on one customers negative experience with billing. I have purchased more than a dozen warranties with Square Trade and never had one problem. In fact if anything I found Square Trade to be over accommodating to achieve customer satisfaction (one time I called for a warranty quote and had a code for a discount not realizing that it had expired a few days before, Square Trade allowed me to receive the discount on my warranty purchase). I recommend Square Trade to family, friends and acquaintances all the time. I believe in the service/company and based on my experience know that if I did have a problem that it would be resolved to my satisfaction. Square Trade is slowly becoming the standard in warranty providers with even Costco now offering Square Trade extended warranties for their tvs. *****UPDATE***** I went ahead and purchased my three warranties today 10/30/2011. One transaction for three warranties (another reviewer had mentioned if purchased together that the warranties were somehow tied together–not the case)and shortly afterwards received three separate confirmation emails from Square Trade, one for each Kindle. This is the message from them: ^^^^^^^^^^^^^^^ Please read this information so you know how your pre-ordered Kindle warranty works: * You have already been billed for this warranty. If you do not want to pay for this warranty now, just cancel it & repurchase the warranty up to 30 days after your Kindle ships We will also send a final confirmation email when your device ships. Both the email and mailer will contain your coverage start date. If you have any questions, please call us at 1-866-374-9939, 6am to 10pm PST. Sincerely, The SquareTrade Team …………Then at the bottom of the email they address postponing the start of the warranty if you are purchasing it as a gift for someone else…….. If you’ve been very generous and purchased this warranty as a gift for somebody, call us at 866-374-9939, 6am to 10pm PST to transfer the care plan to the recipient. 184 of 189 people found the following review helpful. It will cover your “oopsies”… but only the main ones: like if you drop it, step on it, or drop it in the pool/bathtub/sink/toilet. So that last one probably isn’t common (I hope), but you get where I’m going with the dropping-in-water concept. Since you can’t see much else besides what they write on this page, I’ll highlight a few points that you might want to consider. If you read the fine print, you’ll see that you’re up a creek without a paddle if it’s fried due to things like rain (or anything else that could be classified as “exposure to weather conditions”), battery leakage, or problems with electrical or power supply (like a power surge during a storm). These “oopsies” aren’t covered at all. And then there’s the vague, catch-all clause that excludes coverage for any “act of nature or any other peril originating from outside the product.” If you think that this language can apply to a lot of different situations, you’ve pretty much hit the nail on the head. Also, if there is cosmetic damage but the product still works, they won’t replace the product. As with most warranties, if you alter your Fire (i.e. root it), the warranty is void entirely — seems very reasonable to me. So if this is in your plans, don’t even bother purchasing the warranty. Now, as an accident-prone klutz, the main “oopsies” are entirely within the realm of possibility for me. In fact, they’re within the realm of possibility for just about anyone. If you have any doubts about the damage that dropping your Fire might do, take a few minutes to search the drop test that someone did with it. The results are not pretty!!! So in the long run, this is completely worth it based on the reality of everyday accidents. My main beef has been customer service. I’ve been on the horn with Square Trade five times since I received my Fire (just two weeks), and I wouldn’t be surprised if there are more calls in the future. The first issue I had was with binding the warranty to my Fire. I pre-ordered two Fires, and after receiving them, my Amazon account kept showing that there was an error connecting one of the warranties to one of my Fires. Call #1 to Square Trade: I was told that while my warranty number was in the system, they had not yet received the serial number for that specific device. They did have the serial to my other Fire which was correctly bound to the corresponding warranty. The representative told me to wait several days for them to get the serial number and that the problem would resolve itself. Three days go by, problem persists. Call #2 to Square Trade: I was told to turn on and register my Fire. Didn’t really make sense to me since it was already registered to my account, but whatever, I’ll go through the motions. The next call really ticked me off and sparked my distaste for the company. Call #3 to Square Trade: I was told that my Fire wasn’t eligible for coverage. Alright, dudes, I pre-ordered the device and have had it in my hands for only four days. I ordered the warranty in October, a month before the device was released. You sent me an email telling me that my coverage had begun. What do you mean ineligible? Even if that was the case, shouldn’t that have been the first thing you told me before you charged my credit card? Anyway, the representative was obviously disinterested and unwilling to discuss this issue with me. He asked me if I’d read the warranty and saw anything that would prevent my device from being eligible for coverage. I told him that yes, I had read it and that as a lawyer, I would have definitely picked up on anything that disqualified me. His response: well, our system says it’s ineligible. Nothing else. I had to press it by saying that wasn’t going to work and that something needed to be done to resolve the issue. Eventually, they simply told me to call Amazon. So I called Amazon (whose representatives were rockin’ and uber-helpful), and they pulled all strings possible. Amazon managed to link the warranty to the device on their end; however, it still didn’t reflect as much on my account page. Soooooo, I put in Call #4 to Square Trade. Finally, I was connected with a representative who knew what he was doing and had the device and warranty bound relatively quickly. Knowing the problems that I’d encountered, I requested that he mail a copy of each of my warranties citing the serial and warranty numbers to my home just to ensure that I had a backup. Contrary to my request, I received a generic copy of the basic warranty without serial or warranty numbers included. Furthermore, it listed the start date of my warranty as the date that I purchased the warranty (October), making my coverage term October 2011 – October 2013. Square Trade ensured to all pre-order customers that start dates for Kindle Fires would begin on the date that the devices were received (mid-November); they had chipped a month of coverage off of each of my devices. This contradicted an email that I had received from them when my Fires were originally shipped which stated my coverage dates were November 21, 2011 – November 21, 2013. So Call #5 to Square Trade last night: I requested mailed specific copies of the warranties (again) and had them change the start dates on both devices. I am glad to report that the representative was VERY friendly and helpful. She changed the start date for my personal Fire to the date that I received the device and the date for the Fire that I’m giving as a gift to the date that I’m giving it. She didn’t give me any problems at all in changing the start dates, but that isn’t a slip-up that should have been made in the first place. Reading other reviews, I don’t seem to be the only person to have experienced this problem. I wonder how many people haven’t realized that their warranties will be ending 1+ month earlier than originally promised by the company. Since Call #5 was made last night, so no word yet as to whether or not I will receive the paper copies that I actually requested. UPDATE: The paper copies I requested in Call #5 were NOT delivered. First of all, they only mailed me one of them, and that copy still didn’t have the serial number and the warranty number listed. Priya from Square Trade, who commented on this review, was finally able to resolve the issue and sent the exact information I had requested via Fed Ex. Thank you, Priya! service has left a LOT to be desired. However, I’ve still gotta say that this was a wise purchase. Again, it covers more than what you would be getting otherwise. And it’s reasonably priced, which is usually the case based on what I’ve seen and previously purchased from Square Trade. Just be sure to: 72 of 80 people found the following review helpful. |
**UPDATED**Would not consider anything other than Square Trade
Accurately Described (Mostly), But Beware Service