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Most helpful customer reviews

56 of 56 people found the following review helpful.
Cuisinart
By m
This is a beautiful set of cookware and, I think, a great value…I paid $189.99 for 17 pieces, 15 of which are pots, pans & lids and 2 inserts..for pasta and for steaming. I like that there are 2 of the same size lid. You always get 1 lid that fits 2 items in the set and I would always use them at the same time and only be able to cover 1. No worries with this set–there is 1 lid for each. Also, I did a lot of price shopping before I picked this one and it’s the only brand that calls it 17-piece and gives you all cookware. Every other set I saw that was over, say, 10 pieces– the extra was knives or plastic utensils vs pots and pans. If it was 17 pieces, 7 to 9 of them were bowls, utensils, knives, etc. Rip offs for the prices they charged. And finally..the outside is nice and smooth, not ringed or otherwise textured…makes for nice cleanup and hopefully they’ll stay nice looking longer than their predecessors. The ONLY thing I’m not thrilled with is that the lid handles do get warm…even hot. The pot and pan handles don’t, but the lids definitely do. But for the price and quality? I have potholders…. Otherwise I would give it 5 stars. What the heck..5 it is!

27 of 27 people found the following review helpful.
Cuisinart it’s definately quality
By FastFreddie
The reason I decided to purchase these was simply because of the great customer service I had recieved from Cuisinart. I had purchased a frying pan and one of the 115V tines broke. I called service and they sent me out a brand new pan no questions asked.

These pans are great however they are NOT dishwasher safe. The outside finish will dull (Don’t ask) but I recovered it with some olive oil. They wash quite quickly and nicely. Definately non stick. Great even heat.

52 of 60 people found the following review helpful.
WERE GREAT AT FIRST – THEN TEFLON FLAKED OFF
By Doyle
I bought a set of Cuisinart teflon non-stick pans due to the fact that there was supposed to be a lifetime warranty. Well when the teflon coating started peeling, I contacted customer service 1-800-726-0190 and was assured that if I sent them back they would warranty the pans. I stressed that they were several years old and the girl said that was ok. I spent $30 to FedEx the pans (sent back all pans in the set) and was also required to enclose a check for $10 to cover return shipping.

After about a month, I had not heard anything, so I called and they had no record of receiving. I related the fedex confirmation and they said to give it another week to update my file. I called back in a week and the girl said that there was a note in the file saying “costomer abuse”. I asked what that meant and she said she didn’t know. I asked to speak to a supervisor and was referred to “Daniel”. Daniel said that he would look into it and it was up to “corporate” and he had no input. He said he would call me back in 24 hours. Daniel did not call back in 24 hours, so in 48 hours I called and asked for him. He still said that it was up to corporate – I said that was not good enough; I have $40 more dollars invested in the pans. I told him that I have never seen a pan that eventually did have some peeling and wearing off of the teflon and a “lifetime warranty” should be honored. I also asked for a supervisor higher up.

A day later I got a call from “Dena”. Dena (clanging pans sound) said the the customer abuse was using too high of heat which caused the teflon to fail – she also said that it was evident that metal utensils were used. Neither of which are true, the pans were just old and wearing out, but we bought them initially because of the lifetime warranty. Dena stated that if they just replaced pans for everybody that they would go broke replacing pans and they were NOT going to warranty my pans. Due to my constant whining, she did agree to ship back the pans (received but damaged with dings on the edges), refund my $30 shipping and the $10 check (have not received yet). My response was since she was going to ship my pans back at a cost of $20 (probably their cost to ship) and write a check for $40, wouldn’t it be wiser to invest that $60 and send us a new set of pans that have a (Cousinart cost) of $60. She said “Look, we generally don’t refund the original shipping, so NO”. I also told Dena that I would post a positive Amazon review as well as a negative Amazon review whichever was needed. She said that was my right. So here I am with the negative – I will never buy Cuisinart again and ther warranty is not worth the paper it is printed on…

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